Business Operations Manager

Are you a master strategist of E-supply chain operations? Do you have experience in logistics, inventory planning & management?

Then join us at Scalefast/ESW and help our customers have the best online shopping experience!

We are actively recruiting an organized, enthusiastic, and passionate Business Operations Manager to be the master strategists of E-supply chain operations. This role will help deliver a flawless shopping experience to our end customers and lead our direct clients on the path of success.

The successful candidate can demonstrate a solid experience in project management, logistics and inventory planning. Creative solutions, flexibility, and reliability are your second nature.

What will I do?

Work directly with internal stakeholders, such as Program and Client Success Managers and with external stakeholders, including our clients and 3PLs around the world.

• Primary point of contact for client facing communication related to the Business Infrastructure department which includes: Logistics, Customer Care, and Payment and Fraud
• Responsible for coordinating projects associated with logistics & fulfillment
• Reconcile and resolve any logistics issues and challenge the status quo
• Work closely with the entire Logistics Team on reporting, issue resolution and Supply Chain innovation
• Update management on team focuses and help define and monitor KPIs

Stakeholder Management:

• Lead regular weekly meetings with 3PL warehouses and clients
• Support and work cross-functionally with the wider Business Infrastructure team to deliver one voice to the client
• Work collaboratively with the wider Scalefast Team who manages the platform services

Team Management:

• Manage a team of Business Analysts who will manage day-to-day operations
• Meet regularly to provide general support, discuss priorities and areas for development

Inbound:

• Work collaboratively with 3PLs to deliver good service in line with agreed parameters
• Organize and manage operations with 3PL’s around the world, such as kitting and product customization

Outbound:

• Propose territory-specific shipping solutions for clients
• Understand international shipping including customs requirements and processes
• Investigate issues with order fulfillment, carriers and 3PL services

Stock management:

• Organize and establish processes to efficiently manage logistics activities
• Synchronize with program managers to follow client planning
• Follow and support client needs during peak events

What do I look like?

• I spent between 5 and 7 years in supply chain / logistics / operations roles with bachelor’s degree
• I have worked with multi-cultural and multi-disciplinary stakeholders in the past
• I am fluent in English, fluency in Spanish and/or French is a plus
• I am comfortable working autonomously
• I am solution-focused
• I am organized and pay close attention to detail
• I enjoy working on multiple projects and can keep track of multiple stakeholders
• I have strong entrepreneurial skills and business orientation
• I have outstanding verbal and written communication skills
• I have good knowledge of MS Office and am very comfortable with Excel
• I am proactive and not afraid to share my own ideas

What we offer:

• Competitive salary and a career path adapted to each person's abilities and experience within a company that is growing continuously.
• 2 days a week working from home.
• A flexible schedule and total conciliation between work and family life including reduced timetable during one month in summer.
• Become part of a multi-cultural company where you can contribute with your experience and learn from the experience of others.
• Work with amazing brands.
• Get the opportunity to influence the future of our services and platform.
  
• Excellent working environment with frequent social activities (hackathons, Spartan races, quarterly whole-team social event).
  
• Central Madrid office located an 8-minute walk from Atocha train station, with a bus stop and BiciMad station right outside the office.
  
• Kitchen and dining facilities as well as a fully stocked games room with games consoles etc. - great to disconnect from work for a while and have fun with your colleagues.
  
• Discounted parking space in the office building if you’re coming by car, bicycle parking for those worried about their carbon footprint.
  
• Access to private sales by some of the exclusive brands we work with.
  
• Enrollment in English, French, and Spanish lessons that take place during working hours.
  
• Mental Health Wellbeing Program.