eCommerce Director (Madrid or Lyon)

  • Client Success
  • madrid, Spain

eCommerce Director (Madrid or Lyon)

Job description

Revolutionize brands online business

In 2025, you will be able to refill your organic shampoo straight out of the shower by touching the wall.

Your next favorite sneakers will be guessed and delivered by cyber-birds.

Your coffee machine will automatically customize your coffee based on your mood.

Do you want to help brands make it a reality?

Heck yeah!

Scalefast helps amazing brands develop a successful Direct-to-Consumer online business. Our next-generation technology platform is built to optimize modern eCommerce. Our end-to-end infrastructure includes global merchant-of-record agreements, fulfillment, subscription, loyalty programs, and finance functions to deliver new revenue and delightful brand experiences. Scalefast has proven itself with global brands like L’Oréal, Sega, Logitech and Flir.

Reporting to the VP of Client Success, our new  e-commerce Director will be in charge of designing Scalefast’s client onboarding and retention processes, develop e-commerce services and lead a passionate team of e-commerce managers and store operators to ensure our client satisfaction from onboarding to renewal.

How do we roll out the red carpet to our new clients? How do we make their onboarding experience as smooth as possible? What is needed keep them engaged after launch? How can we help them make the most out of our e-commerce platform? You are the one able to answer these questions and lead a team to roll-out our strategy.

The successful candidate is a real e-commerce enthusiast with solid previous experience in handling enterprise-level e-commerce solution’s onboarding with a natural inclination to simplify project and communication flows to make them accessible to all.

What will I do?

Lead a team of e-commerce managers and store operators in France and Spain

Design our client onboarding flows and processes to provide a reassuring white-glove experience to our clients while staying true to Scalefast’s values: ensuring a quick time-to-market

Create and maintain engaging and comprehensive onboarding and e-commerce operations toolkits and checklists

Create processes oriented to improve the time-to-market and respect due dates

Create a client engagement tracking system

Improve the client training system

Be responsible for client wow effect, engagement and satisfaction score

Train and support e-commerce managers and store operators to roll out the designed strategy as expected

Train e-commerce managers and store operators to manage client store day-to-day operations efficiently such as event and promotion planning as well as client trainings.

Work closely with the project management team to improve the flows efficiently from both technical and business perspectives.

Handle onboardings as a second line with the e-commerce managers and store operators when necessary

Train our channel partners to roll-out our onboarding and e-commerce operations with the same quality

Write REX reports and improve processes accordingly

Job requirements

What do I look like?

I have a Master’s degree in marketing or equivalent

I have proven experience in e-commerce agencies

I have excellent leadership and management skills

I am passionate about organizing and structuring information in a simple way with a strong bias for action

I feel rewarded when delighting clients

I always look into creating scalable processes with quality controls

I am always looking for a way to do and explain things more efficiently

I am comfortable building relationships with clients and co-workers

I am attentive to client knowledge needs

I have strong PPT design and presentation skills

I have outstanding written and oral communication skills

I am comfortable training people in English

I am great at designing captivating onboarding flows

I am able to work independently and manage multiple priorities

I want to have the first personalized sneakers delivered by cyber-birds

What I can expect…

Become part of a multi-cultural happy family

Be one of the first at our new Lyon office

Work with amazing brands

Get the opportunity to influence the future of our services and platform

Get healthy snacks all day

Participate to weekly team lunch and other events

Health coverage

Today, more than 20 million people around the world buy through our stores. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Scalefast, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.