e-Commerce Manager (Madrid or Lyon)

  • Client Success
  • Madrid, Spain

e-Commerce Manager (Madrid or Lyon)

Job description

Do you have solid experience managing online stores using best-in-class e-commerce CMS? then help us revolutionize brands online business

In 2025, you will be able to refill your organic shampoo straight out of the shower by touching the wall.

Your next favorite sneakers will be guessed and delivered by cyber-birds.

Your coffee machine will automatically customize your coffee based on your mood.

Do you want to help brands make it a reality?

Hell yeah!

Scalefast helps amazing brands develop a successful Direct-to-Consumer online business. Our next-generation technology platform is built to optimize modern eCommerce. Our end-to-end infrastructure includes global merchant-of-record agreements, fulfilment, subscription, loyalty programs, and finance functions to deliver new revenue and delightful brand experiences. Scalefast has proven itself with global brands like L’Oréal, Sega, Maison Margiela and Flir.

As part of the Client Success department, we are now recruiting an enthusiastic, empathetic and passionate e-Commerce Manager to onboard clients and help them roll-out their e-commerce strategy successfully!

Establish and nurture an outstanding trust relationship with our Clients and guide them through our onboarding process. Nurture the relationship post-launch helping them make the most out of their e-commerce business. Responsible for their online store success and quality, you are the client’s champion and its closest contact. What do they need to make the best use of our solution? How can they achieve their e-commerce strategic objectives in the day to day operations? What will bring their store to the next level? You are the one able to lead them to success!

What I can expect…

Become part of a multi-cultural happy family

Work with amazing brands

Get the opportunity to influence the future of our services and platform

Get healthy snacks all day

Participate to weekly team lunch and other events

Health coverage

Job requirements

What will I do?

Create and maintain an outstanding relationship with enterprise-level Clients

Onboard new clients through the store creation and launch steps

Roll-out the eCommerce Strategy decided jointly with the Account Manager, Growth Specialist and Clients themselves

Create and follow client event and promotion calendar

Ensure the operational success of client events and promotions

Coordinate with the Growth Specialist to track event success and feedback to clients

Coordinate with Account Manager to implement an client expansion strategy

Lead weekly operational meetings and ensure follow-up with internal and external stakeholders

Work closely with the Project Manager to give proactive project visibility to clients

Coordinate with the Store Operators to ensure client training

Coordinate with the Store Operators to ensure event and promotion setup quality

Control the store quality and feedback to the technical team

What do I look like?

I spent 5+ year in e-commerce agencies or alike as a consultant or an e-commerce manager for enterprise-level Client

I am passionate about putting strategy into actions

I am driven by e-commerce performance and operational success

I am detail-oriented and quality driven

I have outstanding English verbal and written communication skills

I have a broad knowledge of e-commerce and eMarketing

I am a proactive and tactful advisor

I am organized and great at following-up through meeting minutes and pro-active client communication

I have worked with multi-cultural and multi-disciplinary professionals in the past

I have an entrepreneurial mindset and strong work ethic

I want to have the first personalized sneakers delivered by cyber-birds

Today, more than 20 million people around the world buy through our stores. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Scalefast, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.