e-Commerce Online Store Operator

  • Customer Support
  • Madrid, Spain

e-Commerce Online Store Operator

Job description

Do you have experience in handling online store operations, content management and marketplaces? Then read on to find out how we at Scalefast are revolutionizing brands' online business


In 2025, you will be able to refill your organic shampoo straight out of the shower by touching the wall.

Your next favorite sneakers will be guessed and delivered by cyber-birds.

Your coffee machine will automatically customize your coffee based on your mood.


Do you want to help brands make it a reality?

Hell yeah!

Scalefast helps amazing brands develop a successful Direct-to-Consumer online business. Our next-generation technology platform is built to optimize modern eCommerce. Our end-to-end infrastructure includes global merchant-of-record agreements, fulfilment, subscription, loyalty programs, and finance functions to deliver new revenue and delightful brand experiences. Scalefast has proven itself with global brands like L’Oréal, Sega, Maison Margiela and Flir.

We are now recruiting a passionate, proactive, and supportive Store Operator to handle successfully 3 missions:

  • Operate Scalefast’s new and existing client online store and marketplace operations requested by the client.
  • Train clients on Scalefast’s CMS.
  • Perform store and feature UAT.

What configurations need to be done to launch a new store successfully? How to configure promotions and events correctly? What trainings do clients need to use Scalefast’s platform comfortably? Are newly released features working as expected by the client and by UX standards? If you can answer these questions, then you are the master of our front and back-office operations we are looking for.

The successful candidate is a real e-commerce enthusiast with previous experience handling online store operations using state-of-the-art e-commerce platforms and marketplaces such as Amazon and eBay, with a natural will to support clients in using our platform.

Job requirements

What will I do?

Create new store configurations

Manage and control catalogue imports

Overviewing store launches first orders / fulfilment / stock related topics

Prepare product preorder and launches

Schedule events and promotions according to client requests

Check that storefront configuration such as banners and content are up-to-date

Report potential issues to the e-commerce Managers & the technical team

Update product information on demand

Create new products on demand

Manage incoming orders from 3rd party platforms such as eBay, Amazon, …

Perform store user acceptance tests and report bugs

Report on store performances to the management


What do I look like?

I have a Master’s degree in digital marketing or equivalent

I have previous experience managing an e-commerce store using a well-known solution like Shopify or Magento

I have experience managing marketplaces

I have experience performing user acceptance tests

I have outstanding English written and oral communication skills

I am comfortable training people in English

I am multi-tasking and organized

I am rigorous and detail-oriented

I am flexible, innovative, and work in a fast-paced environment with frequently changing priorities

I am a problem-solver

I have an entrepreneurial mindset and strong work ethic

I want to have the first personalized sneakers delivered by cyber-birds


Today, more than 20 million people around the world buy through our stores. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Scalefast, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.