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e-Commerce Online Store Operator - Mexico

Mexico, Ciudad de México, Ciudad de MéxicoClient Success

Job description

Are you passionate about eCommerce with experience in UAT & Testing? If you have already designed Use Cases and Test Plans focused on UAT  then join us to develop your eCommerce experience where you will also be handling online store operations, content management and marketplaces. Read on to find out how we at Scalefast are revolutionizing brands' online business

Do you want to help brands make it a reality?

Hell yeah!

Scalefast helps amazing brands develop a successful Direct-to-Consumer online business. Our next-generation technology platform is built to optimize modern eCommerce. Our end-to-end infrastructure includes global merchant-of-record agreements, fulfilment, subscription, loyalty programs, and finance functions to deliver new revenue and delightful brand experiences. Scalefast has proven itself with global brands like L’Oréal, Sega, Maison Margiela and Flir.

We are now recruiting a passionate, proactive, and supportive Store Operator to handle successfully 3 missions:

  • Operate Scalefast’s new and existing client online store and marketplace operations requested by the client.
  • Train clients on Scalefast’s CMS.
  • Perform store and feature UAT.

What configurations need to be done to launch a new store successfully? How to configure promotions and events correctly? What trainings do clients need to use Scalefast’s platform comfortably? Are newly released features working as expected by the client and by UX standards? If you can answer these questions, then you are the master of our front and back-office operations we are looking for.

The successful candidate is a real e-commerce enthusiast with previous experience handling online store operations using state-of-the-art e-commerce platforms and marketplaces such as Amazon and eBay, with a natural will to support clients in using our platform.

What can I expect at Scalefast?

  • Competitive salary and a career path adapted to each person's abilities and experience within a company that is growing continuously.
  • 100% remote work on offer until the office is operational before then moving to a hybrid mode.
  • A flexible schedule and total conciliation between work and family life including reduced timetable during one month in summer.
  • Become part of a multi-cultural happy family where you can contribute with your experience and learn from the experience of others.
  • Work with amazing brands.
  • Get the opportunity to influence the future of our services and platform.
  • Private Health insurance.
  • 15 days' annual leave.
  • 15-day Christmas bonus.
  • Payroll is paid on a bi-weekly basis.
  • Enrollment in English lessons that take place during working hours.
  • Mental Health Wellbeing Program.

Job requirements

What will I do?

  • Create new store configurations

  • Manage and control catalogue imports

  • Overviewing store launches first orders / fulfilment / stock related topics

  • Prepare product preorder and launches

  • Schedule events and promotions according to client requests

  • Check that storefront configuration such as banners and content are up-to-date

  • Report potential issues to the e-commerce Managers & the technical team

  • Update product information on demand

  • Create new products on demand

  • Manage incoming orders from 3rd party platforms such as eBay, Amazon, …

  • Perform store user acceptance tests and report bugs

What do I look like?

  • I have a Master’s degree in digital marketing or equivalent
  • I have previous experience managing an e-commerce store using a well-known solution like Shopify or Magento
  • I have experience managing marketplaces
  • I have experience performing user acceptance tests
  • I have outstanding English written and oral communication skills
  • I am comfortable training people in English
  • I am multi-tasking and organized
  • I am rigorous and detail-oriented
  • I am flexible, innovative, and work in a fast-paced environment with frequently changing priorities
  • I am a problem-solver
  • I have an entrepreneurial mindset and strong work ethic

Today, more than 20 million people around the world buy through our stores. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Scalefast, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.