Revolutionize brands online business…
In 2025, you will be able to refill your organic shampoo straight out of the shower by touching the wall.
Your next favorite sneakers will be guessed and delivered by cyber-birds.
Your coffee machine will automatically customize your coffee based on your mood.
Do you want to help brands make it a reality?
Scalefast helps amazing brands develop a successful Direct-to-Consumer online business. Our next-generation technology platform is built to optimize modern eCommerce. Our end-to-end infrastructure includes global merchant-of-record agreements, fulfillment, subscription, loyalty programs, and finance functions to deliver new revenue and delightful brand experiences. Scalefast has proven itself with global brands like L’Oréal, Logitech, Maison Margiela and Flir.
We are now recruiting an enthusiastic, empathetic and assertive Strategic Account Director, to oversee the strategy and operations for our European account management department!
The Strategic Account Director oversees all aspects of the post-sales client experience, working closely with our project management and solution engineers team while being accountable for client revenue growth. The director will be driving adoption and outcomes leading to renewals, expansion, and advocacy across the European client’s portfolio. In parallel, the newly created role will be tasked with scaling a team and building structures and processes to enable a repeatable and scalable model for the department.
The successful candidate has solid experience in several areas of eCommerce and leadership.
What will I do?
Lead, coach and develop a team of strategic account managers in France and Spain
Partner with different teams outside of client success to create a unique and reliable Scalefast experience for our clients.
Implement, improve and standardize processes in collaboration with other directors in the department in order to bring consistency and reliability within our clients journey.
Manage team deliverables that include revenue expansion and upsells, client retention & satisfaction and renewals.
Identify product and services improvements based on Client’s feedback and needs as well as shared analytics to offer growth to clients based on these analytics.
Define and implement scalable strategies to attract and retain top talent in the industry and create a learning environment.
Maintain a cadence of communicating with customers about their adoption trends, sentiments, and mining opportunities for deeper engagement.
In concordance with the team, develop a successful eCommerce Strategy that will help client reach their true sales potential, all while providing insights to customers to ensure that they get the most out of the platform with the purpose of helping grow their business.
What I can expect…
Based in Lyon or Madrid.
Become part of a multi-cultural happy family.
Work with amazing brands and in a flexible environment.
Opportunity to influence the future of our services and platform and truly make an impact.
Have flexible schedule and total conciliation between work and family life.
Participate in weekly team lunches and other events.
Access to private sales by some of the exclusive brands we work with
Enrollment in English lessons that take place during working hours
Mental Health Wellbeing Program
What do I look like?
Full professional competence in French & English (Spanish a plus)
2+ years of Director level experience in e-commerce agencies or similar serving enterprise-level Clients.
Experience working closely and productively with key cross-functional leaders in order to ensure client success strategies to have buy in and full alignment across the organization.
A leader who is comfortable working with C-level executives and Director/VPs to set strategy, with leaders of peer teams to enable the customer and client experience and methodology.
Strong track record of building client-centric teams and culture that champions a customer-first mentality.
Broad knowledge of eCommerce and eMarketing, and a proven track record of working in a customer-facing role.
A proactive and tactful advisor to clients and a true business partner for the long term.
A strategic thinker who is self-motivated and a problem-solver, who can shape the future of the Client Success department.
Worked with multi-cultural and multi-disciplinary professionals in the past understanding the importance of reading a clients’ differences and truly hearing their needs.
An entrepreneurial mindset and strong work ethic, flexible approach, and the ability to operate effectively with uncertainty and change.
Comfortable in a startup environment with the ability to move and think quickly and wear many hats as needed.
Today, more than 20 million people around the world buy through our stores. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Scalefast, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.