Fraud Order Review Analyst

  • Business Infrastructure
  • Ho Chi Minh, Vietnam

Fraud Order Review Analyst

Job description

Do you have 2+ years of experience analysing fraudulent activity online and approving or blocking potentially suspect purchases? Know the latest payment and anti-fraud industry standards? And you have excellent English skills to engage with stakeholders around the globe? We're looking for a Payment & Fraud Analyst to join our Client Success team here at Scalefast.

Then help us revolutionize the “E” Supply Chain experience…

In 2025, you will be able to refill your organic shampoo straight out of the shower by touching the wall.

Your next favourite sneakers will be guessed and delivered by cyber-birds.

Your coffee machine will automatically customize your coffee based on your mood.

Do you want to help customers to have the best online shopping experience?

Heck Yeah!

Scalefast helps amazing brands develop a successful Direct-to-Consumer online business. Our next-generation technology platform is built to optimize modern eCommerce. Our end-to-end infrastructure includes global merchant-of-record agreements, fulfilment, subscription, loyalty programs, and finance functions to deliver new revenue and delightful brand experiences.

We are actively recruiting a new member of our Payment & Anti-fraud team to ensure that Scalefast keeps the fraud rate as low as possible by analyzing blocked orders. The main objective is to repel fraudsters and allow customers to buy without problems. You make the platform evolve to be able to handle more and better our customers' needs, decreasing the cost and increasing performance and stability. 

What can I expect?

Become part of a multi-cultural happy family where you can contribute with your experience and learn from the experience of others

Work with amazing brands

Work from our soon to be opening office in Ho Chi Minh (currently we are working from a very cool co-working space).

2 remote days per week once we go back to the office (right now everyone is 100% remote!)

Get the opportunity to influence the future of our services and platform

Job requirements

What will I do?

manage blocked orders in all stores. 

Block fraudsters while not blocking real customers. 

Present data related to our department in a clear informative, manner.

Configure anti-fraud rules in Adyen. 

Configure payment information in Gateways.

What do I look like?

I spent 2+ years in a similar role related to online payments and anti-fraud

I have worked with multi-cultural and multi-disciplinary stakeholders in the past

I am fluent in English, fluency in Spanish and/or French is a plus

I am organized and love keeping close track of projects

I have outstanding verbal and written communication skills

I have good knowledge of MS Office and am very comfortable with Excel

I am proactive and not afraid to share my own ideas

Today, more than 20 million people around the world buy through our stores. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Scalefast, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.